POLICIES AND PROCEDURES.
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POLICIES AND PROCEDURES.
by Admin Sat Dec 06, 2014 3:06 pm
THIS IS A COPY OF WE LIKE GETTING PAIDs POLICIES AND PROCEDURES. ANY QUESTIONS SHOULD BE ABLE TO BE ANSWERED VIA THE POLICIES AND PROCEDURES, HOWEVER, IF NOT FEEL FREE TO CONTACT YOUR SUPERVISOR VIA A MESSAGE HERE IN THE FORUM, OR THROUGH YOUR COMPANY EMAIL.
The policies included or referenced in this manual apply to all We Like Getting Paid employees unless specifically stated otherwise in each policy.
The policies are intended as guidelines only, and they may be modified, supplemented, or revoked at any time at the Company’s discretion. In particular, these policies do not constitute a contract (nor should they be construed as a contract) guaranteeing employment for any specified duration. Except as set forth in writing in collective bargaining agreements, individual employment contracts, or other Company policies, either the employee or the Company may terminate the employment relationship at any time, for any reason.
No supervisor, manager, or representative of the Company has the authority to make any promises, commitments, or changes that conflict with the policies in this manual unless approved in writing by the chief human resources officer.
These policies supersede any handbook or policy statements, whether written or oral. Any subsequent revisions will substitute and replace prior policy or procedure statements and become a part of this manual. The Company will provide as much notice as possible of any changes in these policies. The most recent versions of all policies are available here.
ATTENDANCE POLICY: We Like Getting Paid is a service company, providing important and valuable products and services to people. In order to accomplish this mission, it is imperative that every employee be present when scheduled to fulfill customer expectations.
The Company awards its employees with sufficient incentives throughout the year. Time off must be scheduled with one’s supervisor in advance (7 days for one or two days; two weeks’ notice for three or more consecutive days)
This policy details how absences and tardiness are counted for the purposes of maintaining excellent customer service throughout the business day.
FAMILY AND MEDICAL LEAVE ACT
Absences due to illnesses or injuries which qualify under the Family and Medical Leave Act (FMLA) will not be counted against an employee’s attendance record. Medical documentation
within the guidelines of the FMLA is required in these instances and you must have already provided the FMLA documentation from your medical provider to Human Resources and be currently approved for FMLA.
ABSENCES AND TARDINESS
Prescheduled times away from work using PTO (Planned Time Off) days are not considered occurrences for the purpose of this policy.An absence of multiple days due to the same illness, injury or other incident will be counted as one occurrence for the purpose of this policy.
A tardy arrival, early departure or other shift interruption is considered an occurrence. On occasion
and with prior approval by the supervisor, an employee who is tardy may adjust that day’s
schedule to work an equivalent amount of time at the end of the shift.
Arrival and departure times will be determined by the time on the time recording system in each
department. An employee is considered late if he or she reports to work anytime after their
scheduled starting time; an early departure is one in which the employee leaves before the
scheduled end of his or her shift.
If an employee is scheduled to work overtime and either fails to report or reports after the scheduled start time, an occurrence will be charged as noted above.You will receive 8 occurrences to use within a 6 month period. Absences and tardiness or early departure will be counted together as one if within the same shift.
Absences are each considered one occurrence unless you are out for more than one day with same
issue(s). Occurrences are counted in a rolling six-month period. Occurrences expire six months from the date of the incident. Each time an employee arrives late for their shift, leaves early from their shift or calls out for their shift unplanned will be the basis for a discussion between the employee and direct supervisor. The purpose of this discussion is to be certain that the employee understands where they are in the occurrence string and the consequences of violation. The coaching session will be documented to the employee’s personnel file.If you reach the 7th occurrence in the same six-month period, it allows us to place your schedule out to the team for bid and the schedule you receive in return will be yours going forward. We do this because if we can’t count on you to be here or to arrive on time, we may need to give you a different schedule where you are arriving later in the day to avoid early morning dropped calls or if you are a closer of your campaign, we may need to find another closer to replace you, as we need the campaign calls to be answered right up until the lines are closed. The 8th occurrence of an absence, tardiness or unplanned leave early to the above in the same sixmonth period is considered the final step in the disciplinary process regarding attendance and punctuality and any occurrences thereafter may lead to Termination.
NO CALL/NO SHOW
A no call no show is considered a severe attendance occurrence, we must know when an employee is not going to be in for his/her shift
The step discipline process for any no call no show is as follows:
1st no call no show: Occurrences #1 ,-#6 are skipped and you go to an immediate #7 occurrence and that is the status of your attendance.
2nd separate no call no show: Brings you to Occurrence #7 and that is the status of your attendance.2nd consecutive no call no show: Is considered Job Abandonment and we will process your VoluntaryResignation. ***
Any no call/no show lasting 2 consecutive scheduled shifts, is considered job abandonment and we will
assume that you have resigned from your position at We Like Getting Paid and will process your
Voluntary Resignation. *****Management may consider extenuating circumstances when determining discipline for a nocall/no show (for instance, if the employee is in a serious accident and is hospitalized) and has the right to exercise discretion in such cases.
TIME TRACKING POLICY: All Employee’s of We Like Getting Paid are given access to the Company’s Time Tracking Sotware at time of Hire. When your schedule is composed, you are to adhere to that schedule and log into the Timetrex software at the start and ending of your shift. You are given permission for 1 paid 15min break during your time scheduled. If any time off is needed, you MUST submit it via the Timetrex software 1 week prior to the date requested. If you should have a problem logging into Timetrex, you are to notify your Supervisor immediately.
PASSWORDS & LOGIN:
Each Employee is given a unique username and password for the Timetrex software. AT NO TIME IS THIS INFORMATION TO BE CHANGED! If you are prompted to change your password by the software at ANY TIME, you are to notify your Supervisor so this information can be changed for you.
COMPANY EMAIL ACCESS: Each Employee of We Like Getting Paid is given an email account. This email account is the property of We Like Getting Paid. As with the TimeTracking policy, you are created a unique username and password for your email account, AT NO TIME IS THIS INFORMATION TO BE CHANGED! If you are prompted to change your password by the software AT ANY TIME , you are to notify your Supervisor so this information can be changed for you.
Any job duty you perform that requires an email address, you are to use your company email address assigned to you. Your email account is set up with your personal information, so when receiving jobs that require email accounts, you are to entire YOUR INFORMATION TRUTHFULLY. Communication to and from your Supervisor is to be done via the company email account. Your email account is not to be erased by YOU. Your Supervisor will do this FOR YOU. This is for tracking purposes, so that the Company ensures quality assurance and control from our Advertisers. If your email account becomes Compromised for anything, you are to notify your Supervisor immeditely.
EMPLOYEE GATEWAY: The Employee Gateway is where all job duties on a weekly basis are performed by all Employees of We Like Getting Paid. You have an entire week from Sat-Fri to complete work given to you in this Gateway. All work is to be turned in no later than 5:00p EST on Friday’s. All Links and work given is tracked, and if found not to be done by you, you will be docked $0.15 for each incident on your paycheck. The Employee Gateway message system is another way to contact your supervisor for any questions or concerns.
YOUR PAY: We Like Getting Paid’s pay period is on a monthly basis. You are paid hourly for the work you do and hours logged into the Timetrex Time Tracking System. Payments are also based on the links you click. We do offer bonuses and incentives to All Employees throughout the year and this will be noted on your paycheck. Pay days are on the 22nd of each month, thus the pay period runs from the 23rd-21st of each month. You can request your pay in one of two ways: Paypal, or check mailed to your address. We are working on other ways of payment as a company issued debit card, when changes are available, you will be notified immediately. If you earn more than $600 with We Like Getting Paid, you will receive a 1099 in the mail for tax purposes.
COMPANY DEBIT CARD: Only Select Employees of We Like Getting Paid are offered a Company Debit Card. This offer is available after your first 90 days of employment with We Like Getting Paid and based on reflection of your work performed. If offered this Debit card, you are also eligible for a pay raise. This will all be sent to you via your company issued email account. The Debit Cards come pre-loaded with $25 and are to be used for COMPANY PURPOSES ONLY. You will receive emails, or job duties in your Employee Gateway when you have to use your card. Again, all information loaded onto the card will be your personal information, so when making purchases, signing up for trials or whatever your duty is, you must submit truthful information when using the company debit card. Your company issued debit card is monitored and tracked, The company pre-loads the card when the balance reaches $5, again all monies are to remain on the card unless instructed otherwise in the Employee Gateway.
CONFIDENTIALITY: The Companies we work for are World Wide Known companies, and/or websites. Our working with them must remain strictly confidential. Any work given to be performed is to be done truthfully and honestly. You are not to divulge any information whatever to outside representatives, or representatives for the companies we work for, due to some quality assurance programs we run for companies. You are to only refer other employees to this company when notified by a superior that we are seeking more help.
The policies included or referenced in this manual apply to all We Like Getting Paid employees unless specifically stated otherwise in each policy.
The policies are intended as guidelines only, and they may be modified, supplemented, or revoked at any time at the Company’s discretion. In particular, these policies do not constitute a contract (nor should they be construed as a contract) guaranteeing employment for any specified duration. Except as set forth in writing in collective bargaining agreements, individual employment contracts, or other Company policies, either the employee or the Company may terminate the employment relationship at any time, for any reason.
No supervisor, manager, or representative of the Company has the authority to make any promises, commitments, or changes that conflict with the policies in this manual unless approved in writing by the chief human resources officer.
These policies supersede any handbook or policy statements, whether written or oral. Any subsequent revisions will substitute and replace prior policy or procedure statements and become a part of this manual. The Company will provide as much notice as possible of any changes in these policies. The most recent versions of all policies are available here.
ATTENDANCE POLICY: We Like Getting Paid is a service company, providing important and valuable products and services to people. In order to accomplish this mission, it is imperative that every employee be present when scheduled to fulfill customer expectations.
The Company awards its employees with sufficient incentives throughout the year. Time off must be scheduled with one’s supervisor in advance (7 days for one or two days; two weeks’ notice for three or more consecutive days)
This policy details how absences and tardiness are counted for the purposes of maintaining excellent customer service throughout the business day.
FAMILY AND MEDICAL LEAVE ACT
Absences due to illnesses or injuries which qualify under the Family and Medical Leave Act (FMLA) will not be counted against an employee’s attendance record. Medical documentation
within the guidelines of the FMLA is required in these instances and you must have already provided the FMLA documentation from your medical provider to Human Resources and be currently approved for FMLA.
ABSENCES AND TARDINESS
Prescheduled times away from work using PTO (Planned Time Off) days are not considered occurrences for the purpose of this policy.An absence of multiple days due to the same illness, injury or other incident will be counted as one occurrence for the purpose of this policy.
A tardy arrival, early departure or other shift interruption is considered an occurrence. On occasion
and with prior approval by the supervisor, an employee who is tardy may adjust that day’s
schedule to work an equivalent amount of time at the end of the shift.
Arrival and departure times will be determined by the time on the time recording system in each
department. An employee is considered late if he or she reports to work anytime after their
scheduled starting time; an early departure is one in which the employee leaves before the
scheduled end of his or her shift.
If an employee is scheduled to work overtime and either fails to report or reports after the scheduled start time, an occurrence will be charged as noted above.You will receive 8 occurrences to use within a 6 month period. Absences and tardiness or early departure will be counted together as one if within the same shift.
Absences are each considered one occurrence unless you are out for more than one day with same
issue(s). Occurrences are counted in a rolling six-month period. Occurrences expire six months from the date of the incident. Each time an employee arrives late for their shift, leaves early from their shift or calls out for their shift unplanned will be the basis for a discussion between the employee and direct supervisor. The purpose of this discussion is to be certain that the employee understands where they are in the occurrence string and the consequences of violation. The coaching session will be documented to the employee’s personnel file.If you reach the 7th occurrence in the same six-month period, it allows us to place your schedule out to the team for bid and the schedule you receive in return will be yours going forward. We do this because if we can’t count on you to be here or to arrive on time, we may need to give you a different schedule where you are arriving later in the day to avoid early morning dropped calls or if you are a closer of your campaign, we may need to find another closer to replace you, as we need the campaign calls to be answered right up until the lines are closed. The 8th occurrence of an absence, tardiness or unplanned leave early to the above in the same sixmonth period is considered the final step in the disciplinary process regarding attendance and punctuality and any occurrences thereafter may lead to Termination.
NO CALL/NO SHOW
A no call no show is considered a severe attendance occurrence, we must know when an employee is not going to be in for his/her shift
The step discipline process for any no call no show is as follows:
1st no call no show: Occurrences #1 ,-#6 are skipped and you go to an immediate #7 occurrence and that is the status of your attendance.
2nd separate no call no show: Brings you to Occurrence #7 and that is the status of your attendance.2nd consecutive no call no show: Is considered Job Abandonment and we will process your VoluntaryResignation. ***
Any no call/no show lasting 2 consecutive scheduled shifts, is considered job abandonment and we will
assume that you have resigned from your position at We Like Getting Paid and will process your
Voluntary Resignation. *****Management may consider extenuating circumstances when determining discipline for a nocall/no show (for instance, if the employee is in a serious accident and is hospitalized) and has the right to exercise discretion in such cases.
TIME TRACKING POLICY: All Employee’s of We Like Getting Paid are given access to the Company’s Time Tracking Sotware at time of Hire. When your schedule is composed, you are to adhere to that schedule and log into the Timetrex software at the start and ending of your shift. You are given permission for 1 paid 15min break during your time scheduled. If any time off is needed, you MUST submit it via the Timetrex software 1 week prior to the date requested. If you should have a problem logging into Timetrex, you are to notify your Supervisor immediately.
PASSWORDS & LOGIN:
Each Employee is given a unique username and password for the Timetrex software. AT NO TIME IS THIS INFORMATION TO BE CHANGED! If you are prompted to change your password by the software at ANY TIME, you are to notify your Supervisor so this information can be changed for you.
COMPANY EMAIL ACCESS: Each Employee of We Like Getting Paid is given an email account. This email account is the property of We Like Getting Paid. As with the TimeTracking policy, you are created a unique username and password for your email account, AT NO TIME IS THIS INFORMATION TO BE CHANGED! If you are prompted to change your password by the software AT ANY TIME , you are to notify your Supervisor so this information can be changed for you.
Any job duty you perform that requires an email address, you are to use your company email address assigned to you. Your email account is set up with your personal information, so when receiving jobs that require email accounts, you are to entire YOUR INFORMATION TRUTHFULLY. Communication to and from your Supervisor is to be done via the company email account. Your email account is not to be erased by YOU. Your Supervisor will do this FOR YOU. This is for tracking purposes, so that the Company ensures quality assurance and control from our Advertisers. If your email account becomes Compromised for anything, you are to notify your Supervisor immeditely.
EMPLOYEE GATEWAY: The Employee Gateway is where all job duties on a weekly basis are performed by all Employees of We Like Getting Paid. You have an entire week from Sat-Fri to complete work given to you in this Gateway. All work is to be turned in no later than 5:00p EST on Friday’s. All Links and work given is tracked, and if found not to be done by you, you will be docked $0.15 for each incident on your paycheck. The Employee Gateway message system is another way to contact your supervisor for any questions or concerns.
YOUR PAY: We Like Getting Paid’s pay period is on a monthly basis. You are paid hourly for the work you do and hours logged into the Timetrex Time Tracking System. Payments are also based on the links you click. We do offer bonuses and incentives to All Employees throughout the year and this will be noted on your paycheck. Pay days are on the 22nd of each month, thus the pay period runs from the 23rd-21st of each month. You can request your pay in one of two ways: Paypal, or check mailed to your address. We are working on other ways of payment as a company issued debit card, when changes are available, you will be notified immediately. If you earn more than $600 with We Like Getting Paid, you will receive a 1099 in the mail for tax purposes.
COMPANY DEBIT CARD: Only Select Employees of We Like Getting Paid are offered a Company Debit Card. This offer is available after your first 90 days of employment with We Like Getting Paid and based on reflection of your work performed. If offered this Debit card, you are also eligible for a pay raise. This will all be sent to you via your company issued email account. The Debit Cards come pre-loaded with $25 and are to be used for COMPANY PURPOSES ONLY. You will receive emails, or job duties in your Employee Gateway when you have to use your card. Again, all information loaded onto the card will be your personal information, so when making purchases, signing up for trials or whatever your duty is, you must submit truthful information when using the company debit card. Your company issued debit card is monitored and tracked, The company pre-loads the card when the balance reaches $5, again all monies are to remain on the card unless instructed otherwise in the Employee Gateway.
CONFIDENTIALITY: The Companies we work for are World Wide Known companies, and/or websites. Our working with them must remain strictly confidential. Any work given to be performed is to be done truthfully and honestly. You are not to divulge any information whatever to outside representatives, or representatives for the companies we work for, due to some quality assurance programs we run for companies. You are to only refer other employees to this company when notified by a superior that we are seeking more help.
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